Frequently Asked Questions
Have a question about Sparrow Soaps? You’re in the right place. From our handmade goat milk soap and body care products to shipping, local pickup, ingredients and soap-making classes, we’ve gathered answers to some of the questions we hear most often.
Still need help? Reach out anytime or stop by our shop in Putnam, Connecticut. We’re always happy to help.
FAQs
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Every bar of Sparrow Soaps goat milk soap is truly handmade in small batches right here in Putnam, Connecticut. We make just 28 bars at a time using goat milk and a blend of olive, coconut, palm and soybean oils. Each batch is hand poured and swirled, cut into individual 5+ ounce bars, then cured for 4–6 weeks before it’s ready for you.
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Goat milk naturally contains fats and nutrients that make it a wonderful addition to handcrafted soap. The natural fats help create the rich, creamy lather our customers love, while our blend of plant-based oils creates a bar that cleanses and leaves skin feeling soft and comfortable. It’s one of the reasons goat milk has been at the heart of Sparrow Soaps from the beginning.
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Many of our customers with sensitive skin love our goat milk soap, but everyone’s skin is different. Our soaps are handmade with goat milk and plant-based oils, and we offer a variety of options with different fragrances, essential oils and added ingredients. If you’re sensitive to fragrance or a particular ingredient, check the ingredient list for the individual bar before using it. We always recommend discontinuing use if irritation occurs.
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Our goat milk soap is made with goat milk and a blend of olive, coconut, palm and soybean oils. Depending on the variety, we may also Cocoa butter add fragrance or essential oils, micas, clays, herbs and other ingredients that give each bar its own scent, color and character. Because ingredients vary by bar, we recommend checking the individual product listing if you have a specific sensitivity or allergy.
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At Sparrow Soaps one of our biggest reviews is “ your soap lasts so much longer". We take pride in that as it means our bars have properly cured but there are a few factors to consider, How long your bar lasts depends a lot on how you store it. Handmade soap loves to dry out between uses, so keep your bar out of standing water and use a draining soap dish whenever possible. Giving your soap plenty of airflow between showers will help you get the most life out of every bar.
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Yes! Our goat milk lotions are handmade in small batches at our Putnam, Connecticut shop. We make a variety of scents throughout the year, including seasonal favorites, and also offer other handcrafted body care products. You can shop online or stop into Sparrow Soaps to smell the different varieties and find your favorite.
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Yes! We ship Sparrow Soaps orders throughout the United States. We work hard to get orders packed and on their way as quickly as possible, and you’ll receive tracking information once your shipping label is created. Because everything is packed by a small business right here in Putnam, Connecticut, processing times may occasionally be a little longer during busy sales and holiday seasons.
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Absolutely. Choose local pickup when placing your order online and we’ll prepare it for you at our Putnam, Connecticut storefront. You’ll receive notification when your order is ready for pickup. It’s a great option when you want to make sure your favorites are waiting for you when you arrive.
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Please contact us as soon as possible if something arrives damaged, is missing or isn’t what you ordered. We’re a small business and real humans pack every order, so while we do our best to get everything exactly right, mistakes can occasionally happen. Give us the opportunity to help and we’ll do our best to make it right.
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Because our soaps, lotions and body care products are personal-use items, we generally cannot accept returns or exchanges once products have left our shop. If there is a problem with your order, however, please contact us so we can help. If you’re unsure about a scent or product before purchasing, we’re always happy to answer questions.
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Sparrow Soaps is located at 350 Kennedy Drive in Putnam, Connecticut. Our storefront is filled with our handmade goat milk soaps and body care products along with gifts and seasonal favorites. Stop in, smell everything and find your favorites in person.
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Yes! Sparrow Soaps offers hands-on soap-making classes at our storefront in Putnam, Connecticut. You’ll learn about our soap-making process and create your own 10-bar loaf of soap to take home. No experience is necessary, and classes are a fun option for friends, couples, birthdays and small groups. Participants must be age 12 or older. Ready to make soap with us? View our private soap-making class and book your experience here.
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Yes! Sparrow Soaps offers wholesale options for boutiques, gift shops and other retailers interested in carrying our handmade goat milk soap and body care products. Visit our Wholesale page to learn more about available products and ordering.
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Yes! We love helping schools, teams and community organizations raise money through Sparrow Soaps fundraisers. Our fundraising program offers a simple way to sell handmade products while supporting your organization. Visit our Fundraising page for more information.
Still Have a Question?
Can’t find the answer you’re looking for? We’re happy to help! Reach out to Sparrow Soaps with questions about our products, online orders, soap-making classes, wholesale, fundraising or visiting our Putnam shop.